Terms and conditions

1. Introduction

Welcome to Nexgen Drain Cleaning! By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree with these terms, you should not use our services.

2. Services Provided

Nexgen Drain Cleaning offers a variety of drainage services, including drain cleaning, unblocking, and maintenance. Our services are available to both residential and commercial clients. We reserve the right to modify or discontinue any service without notice.

3. Booking and Payment

• All services must be booked in advance through our website or by contacting our customer support team.
• Payment for services is due at the time of service, unless otherwise agreed upon.
• Accepted payment methods include credit/debit cards, bank transfers, or any other method specified at the time of booking.

4. Customer Responsibilities

• You are responsible for ensuring that the information provided to Nexgen Drain Cleaning, including the property address and access details, is accurate.
• You are required to ensure that the area where our team will be working is clear of obstacles for safety and efficiency.
• If the work area is not accessible or if you cancel the appointment within less than 24 hours, a cancellation fee may apply.

5. Pricing and Charges

• All prices for services are as quoted on our website or agreed upon in advance.
• Additional charges may apply for emergency or out-of-hours services, or if the work required is more complex than initially anticipated.
• We reserve the right to amend our pricing without prior notice.

6. Liability

• Nexgen Drain Cleaning will provide services with due care and skill.
• However, we are not liable for any damages, losses, or delays caused by circumstances beyond our control, including but not limited to natural disasters, third-party actions, or access restrictions.
• Any issues arising from pre-existing damage or conditions within the drainage system will be addressed according to the terms of the service agreement.

7. Warranty

• We offer a warranty on all drain cleaning services, which covers the re-cleaning of the same area if necessary.
• The warranty period will be specified at the time of the service, and any issues must be reported within this period for consideration of warranty coverage.

8. Privacy and Data Protection

• We value your privacy and are committed to protecting your personal information. Any data collected will be used in accordance with our Privacy Policy.
• By using our services, you consent to the collection and use of your information for the purpose of fulfilling services, processing payments, and improving customer experience.

9. Termination of Service

• Nexgen Drain Cleaning reserves the right to refuse or discontinue services at our discretion if we believe there are safety concerns, abusive behavior, or breach of these terms.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Nexgen Drain Cleaning operates. Any disputes will be resolved in the competent courts of that jurisdiction.

11. Changes to Terms

Nexgen Drain Cleaning may update these terms from time to time. Any changes will be posted on our website, and you are encouraged to review these terms periodically.

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.